Terms and Conditions 

The following terms and conditions apply to use of the Alliance Française Christchurch website; and services offered by the Alliance Française Christchurch (also referred to as "the Alliance"). 

PLEASE READ THE INFORMATION BELOW CAREFULLY 

Conditions of enrolment 

1. You must be a member of the Alliance Française Christchurch to register for courses. Payment of the Alliance Française membership fee entitles you to a wide variety of services for a year from the date of purchase. The Alliance membership is not refundable.
2. The Alliance Française reserves the right to divide, combine or cancel any class, should it be deemed necessary. 

Payment and fees 

Group lessons:

1. New students can begin the course at Week 1 or week 2 of the term. 
2. Fees are due before the start of the term. You will be charged an additional 10 per cent if you have not paid within the first 2 weeks of the term.
3. If a course does not reach a minimum number students or is for some other unavoidable reason cancelled by the Alliance, the fee will be refunded in full.
4. Alliance Française reserves the right to start the course until the minimum number of students is reached. This could be part way through the term. 

Private lessons:

1. Each lesson must be arranged and paid for in advance. You and the teacher must agree upon a specific date and time via e-mail. 
2. You can choose to pay by internet banking or in person by credit card. 

Withdrawal / Cancellation policy 

Group lessons: 

1. Before starting the course: If you wish to withdraw, please inform us by email (enquiries@afchristchurch.org.nz) more than a week before the course is due to start.  You will receive a 90% refund (less 10% administration charge).
2. Once the course has started: If you wish to withdraw within three weeks (i.e. within the first three classes) after the beginning of the course, you will be entitled to a 50% refund of course fees, provided that we are advised immediately.
3. Strict no refund policy: The Alliance Française applies a strict no refund policy for any student who withdraws more than three weeks after the beginning of the course.
4. There will be no refund for lessons missed due to conflicting activities, holidays or if you choose to miss a lesson.
5. When a specific class has to be cancelled by the Alliance for unavoidable reasons, we will organise a makeup lesson at a time suitable to as many of the class students as possible. If no makeup lesson can be scheduled then we will give affected students a credit, but there will be no refund given. If a student is unable to attend the makeup session, no credit or refund will be given.
   

Private lessons:

1. Cancellation of any lesson must occur more than 24 hours prior to the scheduled lesson time. Failure to notify Alliance Française Christchurch of a lesson cancellation prior to 24 hours before the scheduled lesson time will result in a full fee being charged for the lesson. All notification must be done by email and sent to both the Alliance Française Christchurch Administration (enquiries@afchristchurch.org.nz) and the teacher. 
2. If you arrive more than 15 minutes after the scheduled start of the lesson it will be considered an untimely cancellation and no refund will be given. 
3. In the event of Alliance Française being unable to provide a scheduled private lesson for unavoidable reasons (e.g. the teacher is sick), we will reschedule the lesson at the earliest convenience for both student and teacher.  No refund shall be given.
4. All lessons purchased from Alliance Française Christchurch are valid during the calendar year of the purchase. 

Credit / Discount 

Under exceptional circumstances, credit may be considered. 

1. For urgent medical reasons affecting you or your close family members (a medical certificate may be required). 
2. Credit will only be issued if we have been informed beforehand in writing and will be valid for the term specified on the letter of credit. 
3. Classes paid for with a credit note cannot be re-credited. 
4. No other discount applies. 

Disclaimer 

Alliance Française Christchurch makes every effort to ensure that course information supplied is correct at all times. It reserves the right to change fees and tutors when necessary. All attempts will be made to notify enrolled students of changes. 

Students may need to purchase textbooks or materials at an additional cost, unless otherwise specified. 

Alliance Française Christchurch reserves the right to move classes online in the event where the respective teacher is needing to self-isolate due to COVID-19.

Privacy Statement 

Protecting your privacy and personal information is important to Alliance Française Christchurch. It is, however, important for Alliance Française Christchurch to collect certain personal information from you so that we can offer you effective and efficient service. 

We will only collect information from you with your knowledge and consent; only use personal information provided by you for the purpose/s for which it was collected; we will not disclose your personal information to a third party without your prior consent; we will ensure that your personal information is not disclosed to other institutions except if required by law or other regulation; and we will remove your personal information from our system when it is no longer required. 

You can gain access to the personal information we have about you, and provide any necessary corrections by emailing enquiries@afchristchurch.org.nz. 

Data security 

The security of your data is taken very seriously. All credit card information is passed through to the eWAY payment gateway for card processing. eWAY is PCI/DSS 3.0 certified. Credit card numbers and CVV codes are not stored. All customer information is transmitted via SSL. In addition, the hosting environment implements a wide array of additional security measures to protect your data. 

General Disclaimer 

Alliance Française Christchurch makes every effort to ensure that the information on this website is correct at all times. We reserve the right to amend these terms and conditions at any future date and any changes will be posted on this page. 

 
Last updated: December 2022